Questions, answered

Newcastle, Sunderland, Gateshead, Gosforth, Jesmond, Ponteland, Whitley Bay, Tynemouth, North Shields, Cramlington and Morpeth, plus many places in between. Send us your postcode if you are not sure.

Regular cleans start from £20 an hour with a two-hour minimum. Most homes need two to three hours, so a typical visit costs £40 to £60. Deep cleans and end of tenancy cleans are priced by the size and condition of the home.

Yes. Every cleaner is background checked before they visit a customer’s home, and every clean is covered by public liability insurance.

No. Regular cleans can be paused or cancelled whenever you need. We just ask for notice so we can let your cleaner know.

It depends on your area and the cleaners available that week. Send your postcode and we will reply with our earliest start date, usually the same day.

No. Lots of customers leave a key or door code. Your cleaner lets themselves in, cleans and locks up.

Yes. Our cleaners bring products and equipment. If you prefer your own, for allergies or any other reason, just tell us.

No. You only pay for the cleaning.

Yes. We clean between tenancies and can be one point of contact across several properties.

A regular clean keeps your home on top week to week. A deep clean is a one-off that reaches inside cupboards and the oven, behind appliances, grout, limescale and skirting boards.

Our regular cleans start from £20 an hour with a two-hour minimum. Most homes need two to three hours a visit, which works out at around £40 to £60.

Weekly suits busy family homes and pets. Fortnightly works well for smaller homes or couples. You can switch between the two at any time.

No. Lots of our customers leave a key or a door code and are out at work. Your cleaner locks up when they leave.

Yes, wherever possible. If your cleaner is ill or on holiday we will tell you and offer cover or a new date.

No. Pause for a holiday or cancel whenever you like. We only ask for notice so we can tell your cleaner.

Yes. If you would rather we used your products, for allergies or preference, just say so.

A regular clean keeps on top of the visible surfaces each week. A deep clean goes further: inside cupboards and the oven, behind appliances, grout, limescale and every skirting board.

It depends on the size of your home and how long since it was last deep cleaned. Tell us your bedrooms and bathrooms and we will send a fixed price, usually the same day.

A one-bedroom flat can take around half a day. A larger family home can take a full day, sometimes with two cleaners. We confirm the time with your quote.

No. Our cleaners bring their own products and equipment. Let us know if you prefer particular products.

Yes, and it is the best way to start. Many customers book a deep clean then move straight onto a weekly or fortnightly visit.

Most homes benefit from one or two a year. Homes with pets, young children or heavy kitchen use often book one every few months.

We clean to the standard expected at an inventory check-out, which covers the items most often flagged. Deposit decisions are made by your landlord or agent against the original inventory, so nobody can honestly guarantee the outcome.

It is priced on the number of bedrooms and the condition of the property. Send us the details and we will reply with a fixed price, usually the same day.

Ideally yes. Furniture can stay if it belongs to the landlord, but your own belongings should be packed and gone so we can reach every surface.

Often, yes. Get in touch as early as you can so we can hold a slot that fits between your van leaving and the check-out.

Yes. We clean between tenancies for private landlords and agents, and can be your regular contact across several properties.

Carpets are hoovered as standard. Deep carpet cleaning is an extra we can add if your tenancy agreement asks for it.